Social Science and Human Research Bulletin

This study investigates the influence of organizational communication on job satisfaction among Local Government Unit (LGU) employees in Bohol, Philippines. A quantitative research design was employed using stratified random sampling, resulting in 335 valid respondents. Data were collected through standardized instruments: The Communication Satisfaction Questionnaire (Down & Hazen, 1977; adapted by Cuevas-Rañada, 2020) and the Job Satisfaction Survey (Spector, 1994). Descriptive statistics, chi-square tests, and Spearman correlation were used for analysis. Findings revealed that LGU employees were predominantly middle-aged, female, and rank-and-file workers, with varying lengths of service across municipalities. Employees reported high satisfaction in interpersonal communication and moderately high satisfaction with supervision, coworker relationships, and the nature of work. However, concerns emerged regarding organizational-level communication, operating conditions, promotion, and contingent rewards. Statistical tests confirmed a moderate positive correlation (r = 0.398, p < 0.01) between communication and job satisfaction, while municipality and district significantly influenced perceptions of communication and satisfaction. The study concludes that effective organizational communication is a key determinant of employee satisfaction, consistent with Herzberg’s TwoFactor Theory, Self-Determination Theory, and the Communication Satisfaction Questionnaire framework. Policy recommendations emphasize strengthening structured communication, aligning career development with PRIME-HRM, improving workplace conditions, and implementing context-specific employee engagement programs. 

Public Administration, Organizational Communication, Job Satisfaction, LGU Employees, Correlational Technique, Bohol.

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